The VAYS standard
The principles behind the office.
A small set of commitments that determine how we work, whom we work with and how many properties we accept.
- I
Discretion first
Your property, your household and your movements remain entirely private. Confidentiality is a condition of everything we do.
- II
One relationship
A single dedicated representative, known to you by name, personally overseeing the property from first assessment onwards.
- III
A limited portfolio
We accept only as many properties as we can attend to personally. Growth never comes at the cost of attention.
- IV
Proactive, not reactive
Regular inspections and seasonal planning so matters are anticipated rather than reported after the fact.
- V
Approved partners only
Long-established island specialists, vetted, insured and supervised on site by us.
- VI
Documented always
Records, photography and expenditure summaries, archived to form a complete history of the property.
Reporting
Complete visibility. Clear oversight.
Owners receive regular updates, photography, maintenance records, expenditure summaries and recommendations.
Monthly owner report
Villa Son Marroig
June · Prepared by VAYS
- Property inspections
- 4 of 4 completed
- Housekeeping visits
- 8 supervised
- Pool water balance
- Within range
- Garden & irrigation
- Serviced 12 Jun
- Open maintenance items
- 1 — awaiting approval
Expenditure summary
€ X,XXX
Itemised, with supplier invoices attached
Recommendations
Replace terrace awning fabric before August arrival; schedule pre-arrival deep clean 4 July.
In confidence
What owners tell us.
We arrive to a house that feels lived in and cared for. Nothing is ever left for us to resolve.
Alex did a great job looking after my house in London. Everything was kept impeccable. No request was ever too big or too small.
Discreet, precise and entirely trustworthy. The monthly reporting is better than anything we had before.
Private enquiries
Your property. Our oversight.
VAYS accepts a deliberately limited number of private clients each season. We would be glad to discuss the bespoke care of your villa or yacht in Mallorca.